Technology and Connectivity
Software for Broadband / Cable / Internet
Subscriber management with recurring billing, plan changes, and field installation and fault work.
Internet and cable operators run a subscription business with a physical field operation attached. Revenue is monthly and recurring, so churn and non-payment are the primary risks. Installations and fault calls need technician scheduling, and equipment issued to subscribers must be recovered on disconnection.
What gets in the way
- Monthly recurring billing across many subscribers is administratively heavy
- Non-payment requires disconnection and reconnection workflows
- Field installation and fault calls are scheduled by phone
- Equipment issued to subscribers is not recovered on disconnection
- Plan changes mid-cycle need pro-rata calculation
What the software handles
- Subscriber records with plan and billing cycle
- Automated recurring invoice generation
- Payment reminders and disconnection workflow
- Field job scheduling for installation and faults
- Equipment issue and recovery against the subscriber
What changes
- Recurring billing generated rather than assembled monthly
- Equipment recovered on disconnection rather than written off
- Field work scheduled instead of coordinated by phone
Software for your broadband / cable / internet business
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