Cancellation & Refund Policy

Project Cancellation

Clients may request cancellation of a project by providing written notice. The terms of cancellation will depend on the stage of the project:

Before Project Commencement

If cancellation is requested before work has begun, a full refund of any advance payment will be provided, minus any administrative fees.

During Project Development

If cancellation is requested after work has commenced:

• Payment for completed milestones is non-refundable
• Any work in progress will be billed at the agreed hourly rate
• Deliverables completed up to the cancellation date will be provided to the client

Refund Process

Approved refunds will be processed within 15 business days. Refunds will be issued using the original payment method when possible.

Support and Maintenance

For support and maintenance contracts:

• Monthly contracts can be cancelled with 30 days notice
• Annual contracts may be cancelled with a pro-rated refund for unused months

Contact Us

For cancellation or refund requests, please contact us at account@native.software