Retail and Commerce
Software for Electronics
Serial-tracked sales, warranty handling and service history for electronics retailers, distributors and manufacturers.
Electronics carries a serial number that matters after the sale. Warranty claims, service jobs and replacements all depend on knowing which exact unit went to which customer and when. Add fast price erosion on ageing stock and the cost of holding the wrong model becomes significant quickly.
What gets in the way
- Warranty claims cannot be validated because the serial sold was never recorded against the customer
- Ageing stock loses value faster than it sells as newer models arrive
- Service jobs and their spare-part consumption are tracked separately from sales
- IMEI and serial capture at billing slows the counter down when done manually
- Exchange and buy-back valuations are inconsistent between staff
What the software handles
- Serial and IMEI capture at the point of sale, tied to the customer record
- Warranty lookup by serial number when a customer returns
- Service job cards consuming spares from the same stock
- Ageing analysis to identify models that need clearing
- Purchase decisions informed by model-level movement
What changes
- Warranty claims settled from a record rather than a customer's receipt
- Slow-moving models identified while they still have value
- Service history attached to the unit, not to a memory
Questions
Serial-number tracking covers IMEI capture at sale and lookup afterwards. Scanning the IMEI barcode is faster and less error-prone than typing it at the counter.
Software for your electronics business
Start from a ready product or have one built around how you work.