Technology and Connectivity
Software for Information Technology
Project and retainer-based IT services with resource utilisation, milestone billing and support SLAs.
IT services businesses sell people's time against projects and support contracts. Utilisation is the key metric — an unbilled developer is a direct loss — and project profitability depends on estimates holding. Support contracts add SLA obligations that must be tracked and evidenced.
What gets in the way
- Resource utilisation across projects is not visible
- Project estimates are exceeded without formal change control
- Support tickets against SLA commitments are tracked in email
- Milestone billing lags behind delivery
- Recurring maintenance revenue is not systematically renewed
What the software handles
- Project setup with phases, estimates and team allocation
- Time recording against projects and support tickets
- Change requests raised and quoted rather than absorbed
- Milestone billing on delivery acceptance
- Support ticket handling against SLA targets
What changes
- Utilisation visible so bench time is addressed
- Estimate overruns caught while they can be discussed
- SLA performance evidenced rather than claimed
Software for your information technology business
Start from a ready product or have one built around how you work.